Have you had to face crucial but challenging conversations? How was it?

Did you achieve the purpose of your conversations?

You would want an outcome that has some impacts on the subject matter that you want, wouldn't you?

Let's learn a structured model, with 3 phases and 9 steps, which will turn those challenging but important conversations into a high impact conversation, be it face to face or online. The framework can be generally applied to the following high impact conversations:

• Work coordination discussion.
• Presenting a proposal.
• Career conversation.
• Performance management.
• Handling complaints.
• Performance Improvement Plan.
• Work alignment.
• Managing disputes.
• Motivating disgruntled personnel.
• Delivering not so good news.
• Useful feedback.
• Negotiations.

Dates: 13 & 14 Sep 2021

Register NOW: https://forms.gle/XmdMPfRx7FtoQn4T9

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